Privacy Policy

Domlina Estate (“we”, “our”, “us”) is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website domlinaestate.com.au and any of our services.

1. What Personal Information We Collect

We may collect personal information when you:

• Visit or browse our website

• Place an order or make a purchase

• Subscribe to our newsletter

• Submit a wholesale enquiry

• Contact us via email, phone, or our contact form

The types of personal information we may collect include:

• Name

• Email address

• Phone number

• Billing/shipping address

• Date of birth (to verify age)

• Payment information (processed securely via third-party providers)

• Any other information you voluntarily provide

2. How We Use Your Information

We collect and use your personal information for purposes including:

• Processing and fulfilling orders

• Communicating with you about your order or enquiry

• Managing wholesale enquiries and relationships

• Providing customer support

• Sending marketing emails (if you opt in)

• Improving our products, services, and website

• Complying with legal obligations (e.g. age verification for alcohol sales)

3. Marketing Communications

If you opt in, we may send you updates, promotions, and news about our products or events. You can unsubscribe at any time using the link provided in the email or by contacting us directly.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Improve your browsing experience

• Understand how you use our site

• Provide targeted advertising through platforms like Google or Meta

You can manage cookie preferences through your browser settings.

5. How We Store and Protect Your Data

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, or disclosure. This includes:

• SSL encryption on our website

• Secure third-party payment processing

• Access controls on personal data

6. Third-Party Services

We may share your data with trusted third-party providers to help operate our business, such as:

• Payment processors (e.g. Stripe, PayPal)

• Email marketing platforms (e.g. Mailchimp)

• Delivery and logistics services

These providers are required to comply with privacy obligations and use your data only for the services they provide to us.

7. Accessing or Updating Your Information

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

8. Age Restrictions

We do not knowingly collect personal information from individuals under the age of 18. You must be of legal drinking age to use our services or interact with alcohol-related content.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Domlina Estate

info@domlinaestate.com.au

‭0428 381 402‬

If you believe your privacy rights have been breached, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.